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Get help with integration and live campaigns

Welcome to our Support Center. Get help with integration and live campaigns

Why has my credit card payment been declined?

There are a few common reasons why your credit card payment has been declined. Before you try to register again, please check the following:

  1. Make sure your credit card has not expired.                                                                                            
  2. Many personal and company credit cards have daily/weekly thresholds, so make sure you have not reached or exceeded that threshold. Also, check that you’re not exceeding the maximum amount that can be charged in one single transaction.                                                                                            
  3. If you’ve checked the expiration details and have not exceeded any thresholds, your payment may have been declined due to a communication error between your bank and our payment service provider. In this case, please try again in a few minutes.

If none of the above resolves the issue, please contact your bank or your credit card support service directly. They will be able to confirm the exact reason your credit card payment was declined and hopefully resolve the issue.  

If you have any other questions, feel free to reach out to your sales representative.  

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