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Welcome to our Support Center. Get help with integration and live campaigns

Why is my sales data sometimes delayed?

Criteo’s powerful reporting tool was built to provide near real-time data so you can effectively track the performance of your campaigns. Being a leader in ecommerce marketing, we analyze very large volumes of data on a daily basis. On rare occasions, the enormous volume of data we analyze each day can result in unforeseen data latencies. At Criteo, we strive to provide you with detailed information on the cause of the issue as soon as we identify it.

Data delivery is affected by volume, network speed, and other factors, but most commonly, delays are caused by one of the following:

  • Network issues that prevent our servers from sending data on time
  • Delays between two data centers
  • Volume spikes when matching clicks to sales or with third-party data centers across more than 11,000 advertisers
  • Sales matching information with 3rd party data centers

If one of these delays occurs, you will receive an in-platform alert with detailed information on report status.

Rest assured, we are continually improving our architecture and efficiency to minimize delays to your campaign reports under Management Center.

In the unlike event any of the above takes place, an in-platform notification will alert you providing more information, enabling you to take informed decisions when analyzing your campaign performance. 

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