Warning Messages
| Warning Message | Use case | Solution |
|---|---|---|
|
Warning: {optional info} info missing: parameter missing |
Optional data missing or |
If you want to enable Criteo Cross-Device parameters, please ensure that the customer's email address or the MD-5 hash value of the customer's email address is correctly passed in the Criteo OneTag. Comments Optional: email or hashed email. Displayed as soon as 10% of sales events don't have email (either hashed or not) |
|
Warning: {optional info} info missing: parameter sent with empty value |
Optional data missing, parameter OK but not value |
There is a possibility the email address is empty. Please check if this is intentional. Comments Optional: email or hashed email, Displayed as soon as 10% of sales events don't have email (either hashed or not) |
|
Warning: Very low number of hits in the last 24h |
Very low number of hits in last 24h |
Please ensure that all tags are correctly implemented. Comments Homepage / Listing / Product: 100, Basket: 50, Sales: 10 |
|
Warning: Very low number of hits in the last 1hour |
Very low number of hits in last 1hour |
Please ensure that all tags are correctly implemented. Comments Homepage/Listing/Product: 10 No warning for Basket & Sales events |
|
Warning: Not enough data to compute reliable feed & tag quality |
Not enough data to compute reliable feed & tag quality |
We haven’t collected enough events on the tags yet, please check back soon. |
|
Warning: No event received with site_type="t" |
No hit on tablet in last 24 hour |
Please ensure that the site type in the Criteo OneTag is correctly populated based on the device type. |
|
Warning: No event received with site_type parameter="m" |
No hit on mobile in last 24 hour |
Please ensure that the site type in the Criteo OneTag is correctly populated based on the device type. |
|
Warning: More than 3 products ID sent per event |
More than 3 products IDs in listing tracker |
Please ensure that the Criteo OneTag on the search listing page includes three product IDs. Displayed as soon as 10% of the events have this error. |
|
Warning: Less than 3 products ID sent per event |
Less than 3 products IDs in listing tracker |
Please ensure that the Criteo OneTag on the search listing page includes three product IDs. Displayed as soon as 10% of the events have this error. |
|
Warning: Inconsistent price info in tags and feed |
Inconsistent price in tag and feed |
Please ensure that the prices passed in the Criteo OneTag are correct. Please also ensure that the prices in your product feed are the same as on your website. Displayed as soon as 10% of the events have this error and if discrepancy is higher than 25% |
|
Warning: Improve your feed & tag quality |
Bad feed & tag quality |
>=60% and <80% (same min. as for too low feed & trackers quality) |
|
Warning: {optional info} info not properly formatted |
Optional information wrong format |
Please ensure that all parameters are passed in the correct format. Comments See above section on parameter value types per tracker, wrong format warning must apply to ALL optional parameters as soon as included in tracker (even if not offered by default) Displayed as soon as 10% of sales events don't have email (either hashed or not) |
Error Messages
| Error Message | Use case | Solution |
|---|---|---|
|
Error: {mandatory info} info not properly formatted |
Mandatory data wrong format |
Please ensure that all parameters are passed in the correct format. Comments See above section on parameter value types per tracker Displayed as soon as 10% of the events have this error. |
|
Error: {mandatory info} info missing: parameter missing |
Mandatory data missing, parameter missing
homepage |
Please ensure that the Criteo OneTag on the home page includes: your unique account ID, the correct site type (or "d" as a hardcoded value) Comments Mandatory: products IDs, price, quantities, transaction ID, account ID, site type Displayed as soon as 10% of the events have this error. |
|
Error: {mandatory info} info missing: parameter missing |
Mandatory data missing, parameter missing
search listing page |
The Criteo OneTag on the search listing page includes: your unique account ID, the correct site type (or "d" as a hardcoded value) three product IDs. Comments account ID, site type. Displayed as soon as 10% of the events have this error. Displayed as soon as 10% of the events have this error |
|
Error: {mandatory info} info missing: parameter missing |
Mandatory data missing, parameter missing
product page |
The Criteo OneTag on the product page includes: your unique account ID, the correct site type (or "d" as a hardcoded value), the product ID of the product shown on the product page. Comments Mandatory: products IDs, account ID, site type Displayed as soon as 10% of the events have this error. |
|
Error: {mandatory info} info missing: parameter missing |
Mandatory data missing, parameter missing
basket page |
The Criteo OneTag on the basket page includes: your unique account ID, the correct site type (or "d" as a hardcoded value), the product ID, price and quantity of every product in the basket. Comments Mandatory: products IDs, price, quantities, account ID, site type Displayed as soon as 10% of the events have this error. |
|
Error: {mandatory info} info missing: parameter missing |
Mandatory data missing, parameter missing
sales confirmation page |
The Criteo OneTag on the sales confirmation page includes: your unique account ID, the correct site type (or "d" as a hardcoded value), the transaction ID, the product ID, price and quantity of every product purchased by the customer. Comments Mandatory: products IDs, price, quantities, transaction ID, account ID, site type Displayed as soon as 10% of the events have this error. |
|
Error: Transaction ID must be unique |
Transaction ID is not unique |
Please ensure that you are passing us the Order/Confirmation # from the sale. If you are unable to pass us this data, please pass us a unique or random number instead. Comments On the latest transaction events received, 3 or more have the same transaction ID. |
|
Error: Too low feed & trackers quality |
Feed and tag quality is too low. |
|
|
Error: No hit on a tag in last 24 hours |
No hit on a tag in last 24 hours |
Please ensure that all tags are correctly implemented. |
|
Error: No hit on a tag in last 1 hour |
No hit on a tag in last 1 hour |
Please ensure that all tags are correctly implemented. |
|
Error: All events received in the last 24 hour are on the same product ID. |
All events in the last 24 hour are on the same product ID |
See article on Hardcoded Product ID here |
|
Error: All events received in the last 1 hour are on the same product ID. |
All events in the last 1 hour are on the same product ID |
See article on Hardcoded Product ID here |
