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Welcome to our Support Center. Get help with integration and live campaigns

Why does my existing capped IO increase in value every time I add a new one?

When you set a new capped IO without an expiration date, your remaining amount will start decreasing based on the activity of your campaign. If you add a new capped IO, it will be merged with the existing one and both total and remaining amounts will increase.

i.e. if you have initially set up a £14,677 capped IO without auto-renew on, your available budget will start decreasing based on your campaign activity.

However, if you choose to create an additional capped IO of £5,000, your existing capped IO will be updated and remaining amounts will increase by £5,000, making the total IO budget £19,677. 

Please note: It might take up to 20 minutes for the remaining amount to be updated.

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