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Get help with integration and live campaigns

Welcome to our Support Center. Get help with integration and live campaigns

Troubleshoot your Criteo tags

Once you've identified an issue with your tags, the person who manages your website can use the Tag Validation dashboard to troubleshoot and fix issues.

Step 1: To begin troubleshooting your tags, the data must be refreshed by clicking on the button at the bottom of the page:

When the module is activated we start recording and analyzing live data. In order to have a relevant analysis you have to wait to see some event calls coming.

 

Step 2: Displayed will be all errors and warnings for each of your tag. 

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Warning: The Criteo OneTag has not been implemented optimally; changes are not mandatory, but recommended to optimize campaign performance. Click on the warning message to review additional details on how you can fix this issue.

Error: The Criteo OneTag has not been set up correctly and there is at least one critical error that must be fixed to complete the implementation. Click on the error message to review additional details on how you can fix this issue.

Step 3: Find a fix for the most common errors and warnings here.

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